I told Alan the other night that I really like working at Sunrise, but I don't like it when I'm treated like Cinderella, or when people are rude. Poor Veronica. Her sister's funeral was today, so she came to me late in the day very confused. I was sure she had gone to the funeral, probably with her brother, but she kept saying to me that she thought she'd missed something, she'd been sleeping, what was going on? etc.
So I called Bernadette, and I said Veronica was confused - I wanted to remind her of what she had done that day. And B. said to me (I always have to use her Irish brogue when I quote her out loud), "Phyllis, not to be rude, but Veronica's been confused since she got here!" When she came down I said I just wanted to help V remember what had happened that day... B. said to me "why do you want to do that"... I sputtered... well... because...." and B laughed and said "Oh I'm just being facetious!"
Then there is a nurse, Dana, who is not there very often and not very friendly to me, and after I gave the emergency forms to the EMTS when they came to pick up someone, she asked me if I had done it as they had said they didn't have them. She seemed rather accusatory. Later she said, oh she'd asked the wrong person, etc. No apology. And later, everyone was in Eileen's office singing happy birthday to James - but I wasn't invited. They don't really do anything to make me feel as if I'm a part of things. Eileen will say things like "Phyllis, is your desk as clean as it could be?"... and I want to hang my head and say "no ma'am.." I feel like the maid, or, as I said - Cinderella. Everyone gets to go to the ball but me. I have to stay behind and make popcorn and clean the Bistro!
Wendy, the "Director of Community Relations" - ie sales, marketing, managing new residents moving in, etc. Is very very perky, and always really nice to me. She bought me a Coolata one day, she tells me I "rock", and high fives me and she told me I can stay at her house if I'm ever stuck there in a blizzard. She has a really cute little dog she brings in sometimes. So we have some laughs.
Here is what I do on a typical day. Monday - when I work 8-4.
I try to be a little early, so I can do a few things before sitting down at the desk.
-Retrieve portable scout phone from 3rd floor.
-Unlock any doors that haven't been unlocked already.
-Turn on lamps.
-Get activity sheet for the day, that Lisa leaves in the workroom, and post them behind my desk, in the Bistro. The rest go into a stand on my desk.
-Get menus from kitchen. Make about 30 copies, put some up on the boards and bring the rest back to the kitchen for dining tables.
-Clean up the bistro - make coffee if needed, bring out cups and plates, bring dirty dishes back to the kitchen.
-Remind residents that it's time for breakfast. Hand them daily sheet.
-Remind residents of upcoming activities - ie... Bingo at 11 AM!!!
-Manage various visitors - vendors, maintenance, visiting nurses, etc.
-and of course, all this while answering the phones!
On Mondays, we have the hair salon and the church outing. The salon is very busy and I'm always calling to have residents brought down, or retrieved. I have to find out if they are going to church (sometimes not due to weather, who can drive the van, etc - the decision is never made until the last second).
- I sign for UPS and FedEx packages. I sort the mail which comes around 4 PM.
I transfer tons of calls to Bruce, our maintenance coordinator, but he knows everything and is helpful to have around.
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